Roles & Responsibilities:

• Assist in gathering and documenting business and functional requirements through client interviews, surveys, and workshops.
• Support the creation of process flow diagrams, use cases, and user stories.
• Analyze existing client workflows and suggest areas for improvement or automation.
• Collaborate with Project Managers, Developers, and Designers to translate requirements into technical solutions.
• Participate in meetings with stakeholders and internal teams, and help prepare presentations and reports.
• Conduct market or competitor research to support business strategy and solution design.
• Help with user acceptance testing (UAT) by preparing test cases and validating functionality.

Position Requirements:

• Currently pursuing or recently completed a degree in Business, Information Technology, Computer Science, or a related field.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication.
• Interest in digital solutions, CRM platforms (like Salesforce), web/app development, or cloud technology.
• Familiarity with tools like MS Excel, Google Sheets, Jira, Trello, or Lucidchart is a plus.
• A proactive attitude and eagerness to learn in a team-oriented environment.