Drive Performance by giving customers a chance to judge your business on the results they see instead of the promises you make.
With this feature, you can create and track all your incoming cases, irrespective of the channel that the customer uses to contact you.
With the integration of all the social media handles and Salesforce Chatter to resolve the customer queries more quickly and efficiently.
With the ability to integrate every possible tool, plug-in and software, Salesforce gives you the ability to respond to your customer from any channel.
Integrate your existing knowledge base with your customer service dashboard, so that the customers can resolve small issues themselves.
Empower your team with the tools and features to help them engage with the customers like never before
Use a digital call-centre to allow your service reps to quickly and effectively provide solutions to problems. Here are a few features that Salesforce provide you with to benefit from
There are certain facilities that you would get only with Salesforce for your Call Centre management, do not miss out on reading about them
Salesforce brings with it the power to integrate many outside apps that too with a few clicks only. Take a look at the reasons for choosing Salesforce.
Easy to use
Salesforce is easy to use because all you have to do is to run a few clicks and you get what you want.
Build powerful communities
Salesforce allows you to build powerful communities wherever you are the communities give you the tips to solve the most complex of the problems also.
Rapid access to knowledge
With your knowledge base being collated with your dashboard your customers can get all the answers that they need, in a way they want them to be.
Multi-channel customer service
With connected tools and predictive intelligence, Salesforce empowered call centre can give you the power to deliver the customer service of the future, at present.
Take a look at the Salient Features of our Salesforce for Call Centre Expertise
Saves your agent's time with an automatic CTI pop up for an effective call routing that would result in a better customer service.
Create multi-channel service centres with our help and provide customer support through any medium that suits you including voice, chat, text-SMS and social media.
We facilitate your data migration and integration to an extent that there is hardly any downtime.
With our certified team of Salesforce experts, we can enable AI for your call centre management for better insights.
Let us charm you into joining hands with a pioneering company for Salesforce for Call Centre Solutions
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