Salesforce implementation being done in any is not enough, for that you may need proper guidance of Salesforce Support Services, which can easily and efficiently provide you the Salesforce implementation assistance. After Salesforce implementation you may have to know how should you use Salesforce in order, so that your employee can use Salesforce and improve their performance. There are a number of benefits which the organizations can get, after Salesforce implementation. This article is to provide you the information about Salesforce features, which can be beneficial for you:
Limited read-only access
Salesforce provides a platform to publish the articles on various channels, and they can also control the fields and provide the information access authority to any specific user, There are four types of channels, provided by Salesforce to publish any article and these are the customer, partner, internal app and public knowledge base. A user can provide access of information to the specific user either internal or external you can provide the access to your licensed or non-licensed user. The visibility and access rights can also be provided to any specific user.
Knowledge sharing on public or customer or partner portal
Salesforce communities can be used to share and publish the knowledge with partners or customers, user can also create the group of the users of similar needs, who may need the similar information or knowledge articles. Salesforce knowledge app is also available, which you can use to publish the article or to share the information. A customized Salesforce implementation, which you can get through any Salesforce support service provider, can provide you a customized solution for the organization.
Multiple Language Support
Global presence is quite important for every growing business, but one of the possible hurdle for the global presence may be the language barrier, through Salesforce you can get the multiple language support feature, through which user can publish their articles in different languages. The user can provide the information to its audience, as per their audience.
Content Storage and Organization
User can easily organize the content using Salesforce, what content has to be utilized and organize the data or information. As per the content of your data, you can easily organize it and make it avail to the relevant user. You can also provide the relevant information to your appropriate user. You can also know what information has to be updated, needed to the user and archived.
How and What Fields of Your Data you want to be displayed
User can control what data has to be displayed and how should it appear to your user. Being a user you can also control that what data you should display and access through Salesforce. Through Article Type feature you can control, that what data you should display through Salesforce , so that it can be effectively used by your user.
The administrator can control the visibility and accessibility of the data. There are overall 5 data categories, for all types of articles the existing categories are same. The examples of existing data categories are line of business and products, etc.
Article Presentation Formats
If you want to import data from any external format in any particular format, then you can determine the data structure, data category, and type of the article and can present it in any particular format to your user. Moreover, How to, FAQ and Training like material can also be created and presented to the user.
Review Workflow, email alert, outbound API message
The organizational related tasks can be completed using Salesforce, through which the user can maintain his knowledge base. A notification, related to any article can be sent to the user or customer for a certain period of time.
To implement any of the above listed features, the organizations may need the assistance of any Salesforce expert in order to implement Salesforce successfully for your organizational operations.
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