We guide to approach the right cutomer and systems with Salesforce Communities
Customer service has become a key benchmark for business enterprises. With Service Cloud, you can simply provide the best customer service for your valuable customers. With rising customer expectations each and every day, personalized service has become the key in managing customer satisfaction. JanBask Service Cloud services are designed to provide the best customer service experience through increased agent productivity, multi-channel service and delivering amazing customer experiences. Multi-channel support is tailored for assisting customers since most of them express their opinions through communication channels such as emails, phones and social media outlets.
Salesforce Community Design
Salesforce Community Implementation
A broad ecosystem remains the key to the success of a business. We believe that a community cloud ecosystem includes customers, agencies, vendors, suppliers, employees, resellers, retailers and brokers.
Community Cloud, online community software by Salesforce helps engage your customers, employees and partners by providing access to your experts, information and applications within fingertips. Channel sales are significantly improved through direct interaction enabled by community cloud between you, your customers and employees. New leads can be generated, records can be updated and funds can be managed efficiently using Community Cloud services from JanBask.
Community Cloud is a platform wherein customers interact among each other with community software, so that the service agents can focus exclusively on complex issues. Customers can interact with you by giving direct feedback about their experiences with your products or services. It enables your employees to utilize the power of salesforce online community software by producing social and mobile branded employee communities.
With Community Cloud services from JanBask, you can create a community to satisfy your business requirements such as coordinating with any members of your business ecosystem such as agencies, vendors, students, job applicants etc; whom you feel can have a vital role in ensuring the success of your business. You can establish a seamless collaboration throughout your company by creating customized communities that can integrate and simplify your business processes.
Business integration is a key feature in Community Cloud which connects business processes ranging from sales, marketing, and service to supply chain and product development. Status updates and fund approvals can be enabled using this business integration software. Records or any custom objects such as sales opportunities, contacts, campaigns and support cases can be integrated efficiently. By generating publisher actions and feeds, the processes can be moved directly by the members from the community. Data can be also integrated easily from a third-party system.
Community Cloud recommends resources and suggests connections to groups, experts and content based on the specific interest of the users. This helps in deeper and active participation for members with the communities. You can provide a personalized feed for the customers by choosing the relevant content from the community. A detailed view of community members is also available using Community Cloud.
With Community Cloud, we help you join the entire business through,
1. Improved Channel Sales.
2. Broadening Business Process.
3. Understanding the customer preferences.
4. Customers can help among themselves by coordinating using Community Cloud.
5. A neatly aligned business ecosystem
Salesforce1 mobile apps tailored for businesses to collaborate anywhere using mobile browsers, you can also access community from both Salesforce1 mobile app and mobile browser. Thus, you can enjoy a branded device-experience with Community Cloud product in mobile devices. You can also create customized apps for your business using Salesforce1 mobile SDK.
Create a community in no time using community templates and builders without any need for coding or IT. A significant number of top-class frameworks are available for creating a branded mobile-optimized community within the shortest span. The mobile-optimized community can be customized further for generating a look that signifies your brand identity.
Community Cloud is more than just a social platform for businesses with a one-stop solution for providing customers with e-commerce solutions too. The existing e-commerce platform can be integrated with the communities to enhance the customer interaction by helping users to research and purchase products from a social environment itself.
Topics Pages in Community Cloud is a collection of the most relevant and updated content on a specific topic that has been discussed within the community. Any member can navigate towards the topics pages to know more about the relevant posts and answers along with suggestions for files, groups and other resources that is related to the specific topic.
No need for employees to search around and waste time for searching the files they need. Salesforce Files allows the files to be placed on groups, account records, service cases and marketing campaigns which would make them productive in the way they engage in marketing and servicing.
We help you gain the following benefits using Actions feature in Community Cloud. Actions could be taken right from the community feed. Integrate third-party apps to your business processes. A simple drop-down menu for placing publisher actions towards the top of the feed. Custom actions are created and deployed instantly across any mobile device using Salesforce Community Cloud.
Online community management in the organization can effectively function with the help of Community Groups. It provides a clear structure to the discussions and activities by helping you create separate groups for an upcoming event, your team, for a new account or campaign. Once a group is created, files and integrated videos can be shared with ease.