The Lightning Voice was launched by the Salesforce in Summer’ 16 to help customers in connecting the whole new way. With Salesforce Lightning, this is possible to support customers anywhere anytime within the telephony environment. This is an amazing solution that generates voice calls in Sales cloud.
Today, this is possible for customers making calls, receiving calls, and generating call logs automatically within a single platform only. Further, Salesforce is capable enough of localizing the person and matching the right contact region.
Salesforce Lightning Voice is the most appropriate solution how can businesses interact with clients peacefully. Also, you can always sell faster. Smarter, and better with the delivery of Lightning Voice in the Sales Cloud. Here is the quick list of features that you can enjoy with Salesforce Lightning Voice implementation for your project.
This is possible to speed up the calling process to customers with a single click from the sales cloud in Lightning. Additionally, as soon as Lead, Contact, or Accounts are generated in Salesforce Lightning, you will get the notification automatically. Also, Account Record will contain the contact number of clients too so that sales rep can contact the person quickly when required through a single click only.
Give new dimensions to communications with Lightning Voice in Salesforce. Every time prospect calls you, it can be answered quickly within the sales clod by sales reps. They can also view the valuable data within sales History. You will get complete information on past communications and start the interaction with the same point where it was left earlier.
There is a facility to log calls automatically and call them either inbound or outbound based on the requirements. In simple words, reps can call them with a single click and they don’t have to waste time in research or they could invest their precious time into other useful things.
Have you heard of making notes automatically during the call? This is the most robust feature of Salesforce Lightning Voice where you can instantly make down the notes against all call records or Follow-ups. In case, you need to set some reminder or some important task has to be completed then it will be saved in the records.
With Salesforce Lightning Voice, you can match the contact region of the calling person and choose a number that is local to the contact number. As soon as the call comes, you have the flexibility to navigate the contact number directly within Salesforce.
Logically with reduction of data entries, productivity will increase in turn. In between the call, you could make notes for reminder purpose or the future use. This is the time to say bye to sticky notes and napkin scribbles.
With the usage of Salesforce Lightning Voice, you could reduce the manual effort and save your time in completing other business operations.
The Lightning Voice is available for customers and sales cloud users since 2016 and it is available for the USA and Canada users too.
To close any deal successfully, you should have a complete idea of your customers on fingertips. And Salesforce Lightning Voice helps you to collect all relevant details while you are on call with customers. And the best part is that call details and saved records are not only accessible to you but your sales team too. Anyone engaged with the record can access the data and provide a whole new level of customer engagement.
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