Our Salesforce® Certified Consultants can help your company implement service cloud solutions, which can drive customer satisfaction through various attractive features like Lightning Console, Salesforce Knowledge, Live Agent, Call Center Management, CTI Implementation, Wave Analytics, and Customer Communities etc. You can be assured of benefits such as,
Understand the customer sentiment and customer preferences by listening and responding in various social network platforms such as Facebook and Twitter etc.
Harness the potential of Wave Analytics in Service Cloud with Service Wave Analytics app.
Characteristics of Service Wave Analytics include,
Customer Communities is equally useful for both customers as well as employees within your organization.
CTI enables your agents to attend customer calls without even touching a telephone. Thus your agents can route calls to other agents, place calls on hold and transfer the calls easily through CTI implementation. CTI stands for Computer Telephony Integration. Unlike earlier when a CTI adapter program has to be installed to use the features of CTI system, Open CTI offers you with the benefits of cloud architecture without using CTI Adapters. With our CTI implementation services, we can assure a competitive advantage for your company by helping your contact centers to interact with customers efficiently through a data-driven approach.
JanBask offers high-quality CTI implementation services by,
JanBask offers the following benefits during CTI Implementation.
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