Our Salesforce consultants will help you setup Salesforce CRM call center; afterwards only your users would be able to access the features of Salesforce CRM call center. We would help you in the installation of CTI adapter across every call center user machines since machines without CTI adapter installed in it cannot make use of Salesforce CRM call center features. Every CTI system within your company would be defined with a new call center record.
We would then assign users to the relevant and appropriate call centers since it is necessary for a user to be associated with a call center, if they want to view the SoftPhone user interface. Other optional features which we manage during the setup process of Salesforce CRM call center includes enabling of ‘HTTPS’ for your call center followed by customization of SoftPhone layouts and configuration of call center phone directories.
We follow multiple methodologies in creating a call center either by cloning or importing. A call center usually corresponds to a single computer-telephony integration system that is already available within your company. For the Salesforce users to make use of the benefits and features of Salesforce CRM call center, it is necessary for each of the Salesforce users to be assigned with a call center record.
In the importing method, a call center definition file will be imported directly to Salesforce. Thus we help you create the initial call center corresponding to the CTI adapter just installed. Where as in cloning method, the existing call center definition would be directly cloned and thereby additional call centers can be created for the specific CTI adapter. This means you can clone the call center record of a specific call center based on one location to the same specific call center based in another location.