Salesforce App Support & Maintainence

Integrating Your Org Data, and Providing Real Time Intelligence.

Enhanced Salesforce Application Support

JanBask offers a wide range of app support and maintenance options based on your day to day needs. You get access to our Salesforce Experts for Administrative, Development, and Training related issues within the defined Service Level Agreement period. We provide best support to your business and users by minimizing the risk and reducing the cost of maintenance support and thereby significantly increasing the rate of customer satisfaction.

Carefully Addressing Future Problems

All the incoming queries from our clients would be addressed to identify the criticality and severity involved with the business. We acknowledge the receiving and immediately our dedicated expert for your account takes the ownership of the client queries. Our Experts are very quick to identify the root cause of the issue by replicating and deep analysis of the problem or by doing the online meetings with the user facing the particular problem. We at JanBask track entire history of client related issues to address any future issues related to the specific problem faced by the clients.

Below are the main categories under SFDC Support & Maintenance

Monitoring Approach

Your Applications and implementations are studied and analyzed to have proper understanding of your system and related areas. Your application and queries are always under surveillance for addressing any critical issues. Our team quickly gets in touch with your team to address these issues and resolve them on time. We identify the areas of improvement and recommend course of action by proper planning and execution with the best Salesforce practices.

Dedicated Account Team

You always will have an account representative to call, and connect to discuss your day to day issues and related needs. We do all the necessary follow-ups on the day to day issues, and provide you proper daily or weekly reports and dashboard to get an idea of the standing issues, their status, and performance measures. Escalation points are identified on requirement basis and necessary steps are taken to resolve the issues.

Salesforce Support Services
Customized Services

We also customize the services based on your needs. Below are the areas which are generally covered during any typical supporting assignment –

  •  Salesforce Configuration – Objects and relationships, Validations, Workflows, Approval Process, Reports, Dashboards, Data Loader Activities, etc.
  •  Salesforce Securities – Users, Roles, Profiles, Record Sharing Model
  •  Development Areas – Apex, Classes, Triggers, Visualforce Pages, Email Services
  •  Integrations with Salesforce and external systems & Third Party Apps
  •  Salesforce Best Practices to drive User Adoption and productivity
  •  Data Quality and related updates
  •  Strategic Project Management for ongoing enhancements and issue resolution
  •  System Health checks, and performance improvements
  •  Ongoing End Users Training and related documentations
  •  Tiered and comprehensive support to end users

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