Law Firm Website Maintenance — Case Study

Small website and lead-flow issues rarely stay small in a competitive legal market. Here's what we typically see before a firm reaches out:

• A call goes to voicemail, and the caller hangs up and dials the next firm on Google instead of leaving a message.
• An intake form stops working, and nobody notices until a prospective client calls back frustrated — or doesn't call at all.
• An update breaks a practice area or attorney bio page that clients were actively searching for.
• Search rankings for your core practice areas start slipping, and competing firms climb past you.

If any of this sounds familiar, get the 60-second blueprint to see how we helped one boutique firm fix it.

• No — it layers onto your existing office line, it doesn't replace it. Your number, your workflow, unchanged.
• When a call goes unanswered or the line is busy, the system automatically texts the caller a mobile intake link within seconds — so they can share their case details instead of hanging up and calling a competitor.
• You keep working — in court, in a deposition, with a client — while the system keeps the lead warm until you can follow up.
• Get the 60-second blueprint for the exact setup we used and how it connects to your current line.

• WordPress, custom-built law firm websites, and legal marketing platform migrations — including sites built on or moved off common legal marketing templates.
• We work with both off-the-shelf CMS platforms and fully custom sites that your current vendor no longer maintains properly.
• If you're unsure whether we cover your stack, the 60-second blueprint is a low-effort way to start the conversation — no commitment required.

• Site and intake flow audit begins within 5 business days of engagement kick-off — we don't need months of onboarding to start being useful.
• If leads are already being missed or something's broken now, we can triage and scope an emergency engagement faster — get in touch and tell us what's happening.
• The first week is audit-only — we observe, document, and ask questions. No changes are made to your live site until you've reviewed and approved the fix plan.

• The engagement opens with a defined 60-day sprint to get Immediate Engagement live and the backlog cleared — clear scope, clear deliverables, clear success metrics from day one.
• From there, support rolls to a month-to-month retainer. A 30-day notice ends it — no multi-year agreement to sign.
• Firms keep renewing because leads keep converting, not because they're contractually stuck.
• The text-back setup, the fixes, the documentation — all of it is yours to keep, even if you eventually move on.

• Most web vendors and SEO agencies sell you either a website or a ranking report. We look at the whole path a client takes to reach you — the phone call, the form, the page, the search result — and fix whichever link in that chain is actually losing you cases.
• The Immediate Engagement system isn't something a typical web agency offers, because it's not a web problem — it's a lead-response problem. Most vendors won't tell you that missed calls are costing you more than your rankings ever will.
• You work with the same engineer every time, who knows your intake flow, your office line setup, and why each fix was made — not a rotating help desk that starts from zero each time you call.
• See more about our Enterprise IT Services capabilities.

• Pricing depends on how competitive your market is, how much needs fixing, and whether Immediate Engagement is layered in — every firm's setup is a little different.
• The opening 60-day sprint is quoted as one number up front. Nothing added mid-engagement without you agreeing to it first.
• Firms typically see the math work in their favor fast — one recovered case usually covers months of the retainer, before counting the leads that stop slipping to voicemail.
• Get the 60-second blueprint and we'll follow up with a number specific to your firm — usually within 24 hours.

• Yes — protecting confidential client information is part of our standard approach, not an add-on. Every fix is reviewed with client confidentiality in mind.
• Our audit covers intake form data handling, SSL/encryption, CMS patching, and monitoring for suspicious login or access activity.
• We don't replace your bar association's professional responsibility requirements or your own compliance counsel — but we make sure the engineering side doesn't create gaps that put client trust at risk.