Nonprofit Website Maintenance — Case Study

Small website issues rarely stay small — especially during a campaign. Here's what we typically see before an organization reaches out:

• A donation form stops working during a campaign, and nobody notices until a supporter calls to ask why.
• An update affects a page supporters rely on — a sign-up form, an event page, a way to get involved.
• The website becomes slower and harder to navigate over time, quietly costing conversions.
• Small glitches turn into missed gifts and frustrated supporters during the moments that matter most.

If any of this sounds familiar, get the 2-minute overview of how we helped one nonprofit fix it.

• A short, plain-language walkthrough of how we found and fixed the recurring issues behind one nonprofit's donation form failures, broken updates, and slowing site.
• The same methodology and tools we'd use to assess your own website — no jargon, no obligation.
• It's a genuine look at our approach, not a sales pitch — if it's not a fit, you'll know quickly and we'll say so.
• Request it here and we'll send it over within 24 hours.

• WordPress, Squarespace, Drupal, and custom-built nonprofit websites — along with donation and CRM integrations like Donorbox, Classy, Neon CRM, and Blackbaud.
• We work with both off-the-shelf platforms and fully custom sites that your current vendor no longer maintains properly.
• If you're unsure whether we cover your stack, the 2-minute overview is a low-effort way to start the conversation — no commitment required.

• Site and donation flow audit begins within 5 business days of engagement kick-off — we don't need months of onboarding to start being useful.
• If a campaign is already live and something's broken, we can triage and scope an emergency engagement faster — get in touch and tell us what's happening.
• The first week is audit-only — we observe, document, and ask questions. No changes are made to your live site until you've reviewed and approved the fix plan.

• We start with a defined 60-day stabilisation engagement — fixed scope, fixed deliverables, clear success metrics.
• After 60 days, ongoing support moves to a rolling monthly model. Cancel with 30 days notice at any point.
• No multi-year lock-in. Organizations stay because the site stays reliable — not because a contract forces them.
• Everything we document, fix, and test is yours — no IP lock-in on the work product.

• JanBask is an enterprise IT and AI consulting firm — not a generalist web agency or a break-fix freelancer. We understand donation platforms, campaign cycles, and the trust supporters place in your site.
• Most web vendors patch what's reported. We analyse why the site keeps breaking — and fix that. The difference shows up during your next campaign, when the donation form just works.
• You get a dedicated engineer who knows your site's hosting, integrations, and history — not a shared ticket queue where you re-explain the context every time.
• See more about our Enterprise IT Services capabilities.

• Pricing is scoped to your site's complexity, issue backlog, and hosting environment — we also work to be mindful of nonprofit budgets, since we know every dollar matters.
• The 60-day stabilisation engagement is a fixed-fee scope. No surprise invoices halfway through.
• Most organizations find the ROI clear within the first 60 days — fewer missed gifts, less staff time spent firefighting, and a site supporters can actually trust.
• Get the 2-minute overview and we'll follow up with a scoped estimate specific to your situation — usually within 24 hours.

• Yes — securing donor and payment data is part of our standard approach, not an add-on. Every fix is reviewed with donor trust and data safety in mind.
• Our audit covers payment gateway handling, SSL/encryption, CMS patching, and monitoring for suspicious login or access activity.
• We don't replace your legal counsel or payment processor's own compliance requirements — but we make sure the engineering side doesn't create gaps that put donor trust at risk.