Running a modern insurance business isn’t just about underwriting policies—it requires an efficient digital system for handling customer relationships, claims processing, document management, and agent enablement. With challenges like fragmented legacy systems, paper-intensive workflows, limited agent mobility, and complex compliance requirements, the insurer needed a technology-driven transformation.

This case study explores how a comprehensive solution built using DevOps, Java, and React helped the insurance provider create an integrated platform for both internal operations and customer engagement. Key takeaways include:

• How microservice-based architecture supports modular growth and rapid deployment.
• Why digital claims management dramatically improved resolution times and customer satisfaction.
• The role of React-powered self-service portals in optimizing customer and agent engagement.