Healthcare Website Maintenance — Case Study

Most websites don't fail all at once — small issues build up quietly until they show up as one of these:

• Appointment requests start dropping without an obvious cause.
• Google rankings begin to slip over a few months.
• The website goes offline unexpectedly, usually at the worst possible time.
• A security issue damages patient trust — or nearly does.
• Small issues turn into expensive emergencies because nothing was caught early.

If any of this sounds familiar, request a free website check — if everything's actually fine, we'll tell you that too.

• We check uptime history, page speed, form functionality, search visibility, and security posture — the same five areas behind most of the patient-facing problems we see.
• You'll get a plain-language summary of what we found, what's urgent, and what can wait — no jargon, no obligation.
• If everything looks good, we'll tell you that too. This isn't a sales pitch dressed up as an audit — it's a genuine second opinion on your site's health.
• Request yours and we'll get back to you within 24 hours.

• WordPress, Drupal, and custom-built healthcare websites — from single-location practice sites to multi-location marketing sites with appointment and intake forms.
• We work with both commercial CMS platforms and fully custom-built sites that your current vendor no longer maintains properly.
• Our Healthcare IT Services page outlines the full scope — from maintenance to new capability development.
• If you're unsure whether we cover your stack, the free audit call is the fastest way to find out — no commitment required.

• Site audit begins within 5 business days of engagement kick-off — we don't need months of onboarding to start being useful.
• For an active outage or critical issue, we can triage and scope an emergency engagement faster — get in touch and tell us what's happening.
• The first week is audit-only — we observe, document, and ask questions. No changes are made to your live site until you've reviewed and approved the fix plan.

• We start with a defined 60-day stabilisation engagement — fixed scope, fixed deliverables, clear success metrics.
• After 60 days, ongoing support moves to a rolling monthly model. Cancel with 30 days notice at any point.
• No multi-year lock-in. Clients stay because the site stays fast, secure, and online — not because a contract forces them.
• Everything we document, fix, and test is yours — no IP lock-in on the work product.

• JanBask is an enterprise IT and AI consulting firm — not a generalist web agency or a break-fix freelancer. We understand healthcare-specific compliance, accessibility, and content requirements.
• Most web vendors patch what's reported. We analyse why the site keeps breaking — and fix that. The difference shows up in month 2 when uptime holds instead of slipping again.
• You get a dedicated engineer who knows your site's hosting, integrations, and history — not a shared ticket queue where you re-explain the context every time.
• See more about our Enterprise IT Services and AI for Healthcare capabilities.

• Pricing is scoped to your site's complexity, issue backlog, and hosting environment — there's no one-size-fits-all number.
• The 60-day stabilisation engagement is a fixed-fee scope. No surprise invoices halfway through.
• Most clients find the ROI clear within the first 60 days — recovered leads from fixed forms, restored search traffic, and no more revenue lost to downtime.
• Request your free website check and we'll respond with a scoped estimate specific to your situation — usually within 24 hours.

• Yes — WCAG 2.1 AA accessibility and HIPAA-aware form handling are built into our standard approach, not an add-on. Every fix is reviewed against these requirements before deployment.
• Our audit covers form data handling, SSL/encryption, accessibility (screen readers, keyboard navigation, color contrast), and general security posture — in the context of your specific site.
• We don't replace your compliance officer or legal counsel — but we make sure the engineering side of compliance doesn't create gaps that put you at risk.
• See our HIPAA-Compliant Software Development capability for more detail.